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Refunds & Returns

We hope you are delighted with your purchase from Furniche. However, if you would like to return any items or your purchase is unsuitable (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. To receive a refund you must return the goods to us within 7 days of delivery.

In order to arrange a refund, return or exchange, you will require a returns authorisation code. You can obtain this by simply emailing returns@furniche.co.uk or call 01908 318385. You will receive a reply with a returns authorisation code (RMA) that you will need to quote on all subsequent correspondence and instructions on how to proceed with the product return.

Goods must be returned with your packing slip to the address below.

The return address is:

 

Furniche
Internet Returns
26 Erica Road
Stacey Bushes
Milton Keynes
MK12 6HS


All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

If returning by post, the parcel and its contents are your responsibility until they are received at our Distribution Centre. The cost of returning the goods is at your expense. This does not affect your statutory rights. 
We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Furniche is not responsible for returned goods being lost or damaged in transit.

If returning goods to our store, you will need to have a copy of the order confirmation email as proof of purchase. Unfortunately we are unable to offer you a refund on items returned to a store. We can only offer you an exchange or gift vouchers to the value of your order.

* Restrictions - we are unable to offer a refund or exchange on clearance items, mattresses or mattress toppers, duvets, pillows, and any special order items.

Please note that your original delivery charges will not be refunded.

Damaged/Faulty Goods:

In the unlikely event that your order arrives damaged, please email info@furniche.co.uk or call 01908 318385 immediately. We advise you to check your purchase as soon as it is delivered.

We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.


Returns & Refunds: Online Furniture Orders Only

Unsuitable Items

We hope you are delighted with your purchase from Furniche. However, if you would like to return any items or your purchase is unsuitable, we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. Please note that you are entitled to cancel this contract no longer that 7 working days after the day on which your order is received.

* Restrictions - we are unable to offer a refund or exchange on any special order items.

If you wish to return your furniture order, please email info@furniche.co.uk or call 01908 318385 immediately.

We will arrange to collect this item from you and will apply an appropriate collection charge.

The card you used to pay for the goods will be refunded once the goods have been received back into our Distribution Centre.

Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item, or to deduct up to 20% of the original selling price from the refund amount.

The goods must arrive back with us in a fully resaleable condition with original product packaging and instructions where appropriate.

After the 28 day cool off period, no further refunds can be accepted unless due to product faults that occur during the product warranty period.

Damaged/Faulty Goods:

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by emailing info@furniche.co.uk 

Guarantees

Please note: guarantees do not cover fair wear and tear, neglect, abuse or misuse of your Goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.

Contact InformationCustomer ServiceOur StoreBrands
Furniche
26 Erica Rd, Stacey Bushes
Milton Keynes MK12 6HS
Tel: 01908 318385
Email: info@furniche.co.uk
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Welcome to Furniche the best in designer furniture & sliding wardrobes bedroom fuurniture, find us 1 minute off the A five in Milton keynes and 10 minutes from junction 14 of the M1 and 20 minutes from Northampton, Luton and Bedford. We deliver to all surrounding areas including Bedfordshire, Northamptonshire, Cambridgeshire, Hertfordshire, Oxfordshire and Buckinghamshire and London. But can deliver anywhere by special arrangement please contact us for details.ofas, dining tables, chairs, leather sofas, fabric sofas, furniture, leather, fabric, modern, corner sofa, actona, calligaris, sits, sits tokyo, sits brandon, stockist, london, calligaris shop, rauch, welle , made to measure, coffee table, accessories, rugs, milton keynes, luton, bedford, northampton, buckingamham, oxford, dunstable, watford, beds, mattresses, 2 seater, 3 seater, designer, contemporary, recliner, display cabinets, sliding wardrobes, fitted, bedroom furniture, cheap, store, shop, bargain,